Privacy Policy | Contease

Last Updated: January 27, 2026

This Privacy Policy explains how ContentAI Hub LTD (RC-8601374) ("Contease," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our AI-powered content generation platform. We are committed to protecting your privacy and complying with the Nigeria Data Protection Regulation (NDPR) and other applicable data protection laws.

1. Information We Collect

1.1 Information You Provide:

We collect information you provide directly when you:

Create an Account: Name, email address, password, and optional profile information
Make Purchases: Payment information (processed securely through Paystack and Stripe; we do not store full credit card details)
Use Our Services: Content prompts, product/brand information, uploaded images, and preferences
Communicate With Us: Support inquiries, feedback, and correspondence
Participate in Referral Program: Payment details for commission payouts

1.2 Information Collected Automatically:

When you use Contease, we automatically collect:

Usage Data: Features used, content generated, credits consumed, and session duration
Device Information: IP address, browser type, operating system, device identifiers, and language preferences
Log Data: Access times, pages viewed, links clicked, and error logs
Location Data: General geographic location based on IP address (country/city level)

1.3 Cookies and Tracking Technologies:

We use cookies, web beacons, and similar technologies to track activity on our platform. You can control cookie preferences through your browser settings. We use:

Essential Cookies: Required for platform functionality (authentication, security)
Analytics Cookies: Google Analytics and Bing Webmaster tools to understand usage patterns
Marketing Pixels: Meta (Facebook) and Google advertising pixels to measure campaign effectiveness (only if you accept marketing cookies)

2. How We Use Your Information

We use your information for the following purposes:

Service Delivery: Generate AI content, process payments, manage subscriptions, and provide customer support
Platform Improvement: Analyze usage patterns, fix bugs, develop new features, and enhance user experience
Communication: Send transactional emails, service updates, and respond to inquiries
Security: Detect and prevent fraud, abuse, security incidents, and unauthorized access
Legal Compliance: Comply with legal obligations, enforce our Terms and Conditions, and protect our rights
Marketing: Send promotional emails (with your consent), personalize content recommendations, and measure advertising effectiveness
AI Model Training: Improve AI models (only if you opt-in through account settings)

3. How We Share Your Information

3.1 Third-Party Service Providers:

We share information with trusted service providers who assist us in operating our platform:

AI Services: OpenAI, Google AI, and Fal.ai (we send content prompts for generation but do not share your personal information)
Payment Processors: Paystack and Stripe (for secure payment processing)
Cloud Storage: Cloudflare (for hosting generated content and platform assets)
Email Service Providers: For sending transactional and marketing emails
Analytics Providers: Google Analytics and Bing Webmaster tools
Marketing Platforms: Meta and Google advertising services (if you accept marketing cookies)

These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

3.2 Public Content:

Content you publish to the Discover feed is publicly visible to all Contease users and may be featured in our marketing materials.

3.3 Business Transfers:

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change via email.

3.4 Legal Requirements:

We do not proactively share personal information with law enforcement. However, we may disclose information if required by valid legal process or to protect our rights, property, or safety.

3.5 We Do Not Sell Your Data:

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Storage and Security

4.1 Data Storage Location:

Your data is stored on servers located in Eastern North America (Cloudflare) and the United States (production servers). By using Contease, you consent to the transfer and processing of your data in these jurisdictions.

4.2 Security Measures:

We implement industry-standard security measures including:

Encryption of data in transit (HTTPS/TLS) and at rest
Secure authentication and password hashing
Regular security audits and vulnerability assessments
Access controls and employee confidentiality agreements
Firewall protection and intrusion detection systems

4.3 Data Retention:

We retain your personal information for as long as your account is active. Upon account deletion, data is permanently removed within 30 days, with backup copies retained for up to 90 days for disaster recovery.

5. Your Privacy Rights (NDPR Compliance)

Under the Nigeria Data Protection Regulation (NDPR), you have the following rights:

Right to Access: Request a copy of the personal data we hold about you
Right to Rectification: Correct inaccurate or incomplete information
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Limit how we use your data in certain circumstances
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Opt-out of marketing communications and certain data processing activities
Right to Withdraw Consent: Revoke consent for optional data uses

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days as required by NDPR.

6. Cookie Preferences and Marketing

6.1 Managing Cookies:

You can accept or reject non-essential cookies through our cookie consent banner when you first visit Contease. You can also manage cookie preferences through your browser settings. Note: Disabling essential cookies may affect platform functionality.

6.2 Marketing Communications:

You can opt-out of marketing emails by clicking the "unsubscribe" link in any promotional email or by updating your preferences in your account settings.

7. Children's Privacy

Contease is available to users aged 13 and above. Users between 13 and 18 must have parental or guardian consent. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we become aware that a child under 13 has provided us with personal information, we will delete such information immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries outside Nigeria, including the United States and Canada. We ensure that all international transfers comply with NDPR requirements and that adequate safeguards are in place.

9. Third-Party Links

Contease may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Data Breach Notification

In the event of a data breach, we will notify you via email within 72 hours of becoming aware of the breach, as required by NDPR.

11. Do Not Track Signals

Contease does not currently respond to DNT signals, but you can control tracking through cookie preferences and browser settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. For material changes, we will provide at least 48 hours' advance notice via email. The "Last Updated" date at the top indicates when it was last revised.

13. Complaints and Regulatory Contact

If you have concerns about how we handle your personal data, please contact us at [email protected]. If you are not satisfied, you can lodge a complaint with the Nigeria Data Protection Commission (NDPC) at [email protected].

14. Contact Us

Company Name: ContentAI Hub LTD

Registration Number: RC-8601374

Address: Lagos Island, Lagos, Nigeria

Email: [email protected]

For privacy-related inquiries, data access requests, or to exercise your NDPR rights, please contact us at the email address above. We will respond to all requests within 30 days.