Introduction
Welcome to Texthub AI, a division of Contentai Hub LTD's (“us”, “we”, or “our”) operates (
https://texthubai.com, https://texthub.ai) hereinafter referred to as “Service”.
At Texthub AI, we understand the importance of your privacy and are committed to protecting the personal information you share with us while using our AI workforce platform. This Privacy Policy outlines our practices regarding data collection, usage, and disclosure when you use our three AI Agents - Customer Agent for automated support, Marketing Agent for campaign management, and Branding Agent for identity creation. By using our services, including during your free trial period, you consent to our collection and use of your data as described in this policy.
We are dedicated to maintaining your trust and ensuring that your rights to privacy are upheld. This document is designed to provide transparency about the privacy practices of Texthub AI, ensuring you feel safe while interacting with our digital offerings.
Definitions
For a clear understanding of this Privacy Policy, we define key terms as follows:
"Personal Data" refers to any data that can identify you as a specific individual, either directly or indirectly.
"Usage Data" includes data collected automatically, generated either by the use of the website or from the website infrastructure itself (e.g., duration of a page visit).
“Cookies” are small files stored on your device which identify your browser and track site visit information.
"Service Providers" are external entities and companies we partner with to assist in delivering and enhancing our services.
Information Collection and Use
To optimize our AI workforce platform and ensure our agents perform effectively, Texthub AI collects various information types. We gather data to train Customer Agent chatbots on your knowledge base, personalize Marketing Agent campaign suggestions, and improve Branding Agent's brand identity generation. This information helps us deliver AI-powered automation that meets your business needs while maintaining data security and privacy.
Information is collected through direct means (such as data you enter when you register or contact us) and indirect means (such as when you navigate our website).
Types of Data Collected
Personal Data: During your interaction with our platform, we collect identifiable information including your name, email address, phone number, and organization details. Additional data specific to AI agents includes chatbot training data, customer conversation logs from Customer Agent, marketing campaign content and schedules from Marketing Agent, and brand assets like logos, colors, and tone of voice from Branding Agent. This information is collected when creating AI chatbots, setting up marketing campaigns, or generating brand identities.
Usage Data: We may also collect information about how the service is accessed and utilized. This includes information such as your computer’s Internet Protocol address (IP address), browser type, browser version, pages of our website that you visit, time and date of your visit, time spent on those pages, and unique device identifiers.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our site and store certain information. You have the choice to either accept or refuse cookies. If you choose to refuse, you may not be able to use some portions of our services.
Use of Data
Texthub AI uses the data collected to power our AI agents and improve your experience:
- To notify you about significant changes to our service offerings or terms.
- To allow you to participate in interactive features of our services.
- To manage your unified credit balance and track usage across all three AI agents.
- To optimize AI agent performance and personalize suggestions based on your business needs.
- To detect, prevent and address technical issues and protect the integrity of our operational framework.
- To operate AI agents: training Customer Agent chatbots, executing Marketing Agent campaigns, and generating Branding Agent identities.
Retention of Data
Texthub AI will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. Retention periods for data are based on the type of data collected and the purpose for its collection. We will retain and use your data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Once your data is no longer necessary for our operations or required by law, we will securely delete or anonymize it so that you can no longer be identified from it.
Transfer of Data
The information you provide to Texthub AI may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. Texthub AI ensures that data transfers are carried out with appropriate safeguards in place to secure your data and ensure its confidentiality and integrity, conforming to the applicable laws and regulations.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Disclosure of Data
Texthub AI does not sell your personal data to third parties. However, we may disclose your data if we believe such action is necessary to:
- Comply with a legal obligation or court order.
- Protect and defend the rights or property of Texthub AI
- Prevent or investigate possible wrongdoing in connection with the service.
- Protect the personal safety of users of the service or the public.
Security of Data
The security of your data is a priority for us. We implement stringent security measures to safeguard your personal information from unauthorized access, alteration, destruction, or disclosure. Our security practices are continually adjusted to keep pace with changing threats and technologies. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, absolute security cannot be guaranteed.
Your Data Protection Rights Under the GDPR
Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), you have specific data protection rights. These include: The right to access the personal data we hold about you, The right to rectification, allowing you to correct any inaccurate information, The right to erasure, also known as the right to be forgotten, The right to restrict processing or object to processing operations, The right to data portability, which allows you to request the transfer of your data, The right to withdraw consent at any time where we are relying on consent to process your personal data.
If you need more information about your rights or assistance with exercising them, please contact our data protection officer at
[email protected].
Service Providers
We may employ reputable third-party companies and individuals to facilitate, provide, or enhance our service on our behalf. These service providers assist us in areas such as service analysis, hosting, and website functionality. They are bound to adhere to data privacy standards and are only allowed to use your personal information to perform these tasks on our behalf and are prohibited from disclosing or using your information for any other purpose.
Analytics
Texthub AI uses third-party service providers to monitor and analyze user interactions with our digital offerings. These analytics tools help us understand, customize, and improve user experience, by aggregating demographic data and pointing out usage trends and patterns.
Behavioral Remarketing
Texthub AI uses remarketing services to advertise on third-party websites to previous visitors of our site. These third-party vendors utilize cookies to serve ads based on a user's past visits to our site. You can opt-out of the use of cookies for personalized advertising by modifying your web browser's cookie settings.
Payments
We offer a unified credit system that works across all AI agents, with a 7-day free trial to explore our platform. Payment processing is handled through secure third-party providers including Paystack for Nigerian users, Stripe, PayPal, and other regional payment gateways. We do not store or collect your payment card details directly. Instead, this information is provided directly to our third-party payment processors, whose use of your personal information is governed by their respective privacy policies. Credits purchased can be used seamlessly across Customer Agent, Marketing Agent, and Branding Agent based on your business needs.
Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit. Texthub AI has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Texthub AI is designed for business and professional use. Our services are intended for users who are 18 years of age or older. We do not knowingly collect personally identifiable information from individuals under the age of 18. If we become aware that we have collected Personal Data from anyone under 18, we take immediate steps to remove that information from our servers. If you believe someone under 18 has provided us with Personal Data, please contact us immediately at
[email protected].
Changes to This Privacy Policy
Texthub AI reserves the right to update or change this Privacy Policy at any time. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated "effective date" at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email:
[email protected]Through our website contact formYour privacy is important to us at Texthub AI, and we are committed to resolving any issues and addressing any concerns you may have regarding this Privacy Policy.
